Service Ticket

  • Areas where work is to be performed will be accessible upon arrival.
  • All work performed will be billed at standard local rates with a two hour minimum labor plus any required materials.
  • Individual submitting request or designee will be on site upon arrival of technician to review work to be performed.
  • Work is authorized to be performed directly for the Company by a third party and facilitated by Live-Guard, LLC. Live-Guard, LLC assumes no responsibility or liabilities for the work or services of the third party.

Video Monitoring Change Form

Instructions: Please fill out this form in its entirety before submitting.

FAQ: What if someone who is authorized needs to enter at odd hours?

Never a problem.  If authorized personnel, vendors or other need to come onsite during monitoring hours, all they need to do is call our 800 number before entering and provide your passcode.

Learn more about how Live-Guard, a security solution company, can better manage your business 24/7. Start protecting your assets, property and employees for a fraction of the cost of a security guard by calling us at (888) 608-7631 or emailing info@live-guard.com.

FAQ: What about IT and network security?

Great question.  All of our cameras are PCI compliant, which is vital for any business that accepts credit cards.  Bandwidth is also not a concern.  No bandwidth is used during non-monitor times unless a remote user is temporarily looking in for management purposes. During monitoring times, when no one is onsite, no bandwidth is used unless activity is detected and our Security Personnel are accessing the situation.

Learn more about how Live-Guard, a security solution company, can better manage your business 24/7. Start protecting your assets, property and employees for a fraction of the cost of a security guard by calling us at (888) 608-7631 or emailing info@live-guard.com.

FAQ: If we already have cameras, what can Live-Guard do for my business?

It’s great that you have cameras and understand the need of keeping your employees and facilities secure. However, cameras that aren’t professionally monitored when it matters only provide information long after an incident has occurred.  Watching a recording of a successful theft does nothing but anger the victim and the intruder can rarely be identified.  Our mission is to prevent a crime while it’s happening.  Additionally, providing managers with easy remote access from any device to look in whenever needed is a critical operations tool so they can see what occurs when they’re not onsite.

Learn more about how Live-Guard, a security solution company, can better manage your business 24/7. Start protecting your assets, property and employees for a fraction of the cost of a security guard by calling us at (888) 608-7631 or emailing info@live-guard.com.

FAQ: How long should the cameras last?

Years.  The vast majority of cameras we deployed more than 10 years ago are still functioning like new.  As solid-state, all digital devices, there are no moving parts to wear and no heaters or fans are necessary in outdoor settings.  Whenever new software releases are developed, we upload into your cameras remotely so you’re always up to date with the most current functions and features.

Learn more about how Live-Guard, a security solution company, can better manage your business 24/7. Start protecting your assets, property and employees for a fraction of the cost of a security guard by calling us at (888) 608-7631 or emailing info@live-guard.com.

FAQ: Do your cameras capture sound?

Cameras with integrated microphones are an optional feature.  This feature is often very useful as a management tool when viewing operations remotely from a computer or mobile device.

Can anyone see what the cameras capture? Access is strictly limited to users you determine. A user name and password are required to access views or functions.

Learn more about how Live-Guard, a security solution company, can better manage your business 24/7. Start protecting your assets, property and employees for a fraction of the cost of a security guard by calling us at (888) 608-7631 or emailing info@live-guard.com.